Documents

You will find below several documents of interest. We invite you to consult them. If you have any questions, do not hesitate to contact us. We will be pleased to answer you. Please take note that those document are only in french. They will be available in english soon.

Documents

  • Code governing procedures and code of ethics applicable to complaints (French only)

    Code governing procedures and code of ethics applicable to complaints (French only)

    Tourisme Îles de la Madeleine has adopted specific procedures for dealing with complaints. This code allows us to respond to complaints expressed by visitors and to improve services being offered.

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    (289 Kb)

  • Code of Ethics for members of Tourisme Îles de la Madeleine (French only)

    Code of Ethics for members of Tourisme Îles de la Madeleine (French only)

    All members of Tourisme Îles de la Madeleine subscribe to our code of ethics. This code identifies the values and obligations of each member of Tourisme Îles de la Madeleine as regards the milieu in which he works and the individuals receiving the service or participating in tourism-related activities in the Îles de la Madeleine.

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    (300 Kb)

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