Classification of tourist accommodations
Lodging
Classification of campgrounds
Accessibility for handicapped/reduced mobility
Deposit and Cancellation Policies
Only members in good standing of Tourisme Îles de la Madeleine are listed on this web site. These businesses have all the requisite licenses and insurance.
Classification of tourist accommodations
The Law and the Regulation governing tourist accommodation establishments, adopted respectively in June 2000 and December 2001, require that all operators of lodgings for tourists :
- have an official certificate of classification;
- display at all times, outside the building, in full view of the public, the sign attesting to the fact that they are officially classified (see signs below)
This official classification replaces the operating license required before the adoption of this law. It is valid for 24 months (48 months for teaching establishments).
In 2001, the minister responsible for tourism gave the Corporation de l'Industrie Touristique du Québec (C.I.T.Q.) a mandate to classify seven categories of accommodations as defined in the Law and the Regulation.
Under the terms of this agreement, the CITQ is committed to the following :
- create classification tables appropriate for each category included in its mandate ;
- visit and classify the establishments included in its mandates once every two years, except for teaching establishments, which will be visited once every four years.
Lodging
The Lodging section informs visitors on the activities and services available at lodging establishments and within a radius of 10 km. Each individual establishment supplied the data provided in this guide. The Direction de la qualité et des services touristiques of Tourisme Québec is responsible for the regulation of all establishments offering lodging to tourists.
Customers wishing to share their comments can mail them to the following address:
Direction de la qualité et des services touristiques
Tourisme Québec
900, Rene Levesque Boulevard East, suite 400
Quebec (Quebec)
G1R 2B5
Phone: 418-643-2230
Toll Free: 1-800-463-5009
Classification criteria were developed in cooperation with lodging association representatives. Classification is determined by a point system applied to a number of characteristics and features of lodging establishments based on the particularities of each category of accommodation.
Levels of comfort and services provided by an establishment are indicated by 0-5 stars or suns.
Classification Based on Category of Accommodation
 |
Hotel establishments
Establishments offering accommodation in one or more adjacent buildings.
Scale of 0 to 5 stars
|
|
 |
B&Bs
Private residences operated as lodging establishments by their owners or occupants. Such establishments offer a maximum of five rooms; rates include breakfast on the premises.
Scale of 0 to 5 suns
|
|
 |
Tourist homes
Furnished chalets, apartments or homes including a mandatory kitchenette.
Scale of 0 to 4 stars
|
|
 |
Youth hostels
Accommodation in rooms or dormitories. Presence of restaurant services or equipment required for preparing meals.
Scale of 0 to 3 stars
|
|
 |
Educational establishments
Educational facilities that rent to visitors rooms normally reserved for resident students.
Scale of 0 to 3 stars
|
|
 |
Host villages
Establishments offering accommodation and breakfast, lunch or dinner in family homes receiving up to a maximum of six guests and offering group animation services.
Scale of 0 to 4 stars
|
|
 |
Vacation centres
Establishments offering accommodation, restaurant services or the possibility of guests' cooking their own meals. On-site leisure equipment.
Scale of 0 to 4 stars
|
|
 |
Campgrounds
Establishments offering services and campsites for tents and campers (RVs).
Scale of 0 to 5 stars
|
|
Classification effective in 2004 only.
Sun or Star |
Definitions of Classification Levels |
| 0 Sun / 0 Star |
Establishment meets the minimum standards of the regulation respecting tourist establishments. |
 /  |
Establishment with basic facilities and services that meet the quality standards. |
| / |
Comfortable establishment with good quality facilities, providing some services and amenities. |
| / |
Very comfortable establishment, with excellent facilities, offering many services and amenities. |
| / |
Establishment offering superior comfort, among the best, with superb facilities and a wide range of services and amenities. |
| / |
Exceptionally comfortable, top-of-the line installation. Complete Exceptional establishment, in terms of comfort and facilities and the many amenities and impeccable services offered. |
 |
Evaluation in progress |
You can also consult this
link, which defines the different classification levels, by class.
To know more about the official classification program, you can reach the Corporation de l'industrie touristique du Québec (CITQ) to 1-800-499-0550 or visit this website:
http://www.citq.qc.ca.
Campsite Ratings
The Conseil de développement du camping au Québec (CDCQ) has set up a rating program for campgrounds. Campsites are rated every two years. See the rating in the Camping list on the following pages.
Rates
The price of each unit can vary according to the number of people, the season, the type of plan and the type of unit.
Before making a reservation, it is always preferable to contact the establishment directly get accurate information about current rates.
Accessibility for disabled persons, reduced mobility
Explanation of accessibility symbols:
 |
Adapted: The establishment is completely adapted to the needs of a person using a wheelchair.
- Entrance accessible, no landings;
- Access to reception desk, restaurant, bar and swimming pool (if required);
- Hotel room functional for free mobility;
- Bathroom adapted (hand-hold bars, free-standing wash-stand, accessories near at hand)
|
 |
Accessible with assistance: The establishment is partially accessible to persons using a wheelchair.
- Entrance could have a minimum of one step, raised threshold or steep grade;
- Access possible to reception desk, restaurant, bar and swimming pool (if required);
- Hotel room functional for free mobility;
- The bathroom has some commodities but is not fully adapted.
|
Deposit and cancellation policy
Tourist Home
Deposits Policy
- A non-refundable deposit in the amount of 30% of the total cost is required to confirm your reservation.
- Be sure to confirm your plane or ferry reservations before sending your deposit.
- The deposit must be received by the establishment concerned within 14 business days following confirmation of the reservation.
General Conditions of Sale
- All prices given in Canadian dollars.
- The price displayed on screen on the day the reservation is made must be honoured.
Cancellation Policy
- In case of cancellation, you must advise the establishment as soon as possible.
- In the case of tourist homes, the deposit is not refundable.
Bed and Breakfast
Deposits Policy
- A deposit in the amount of 50% of the total cost is required to confirm any reservation for three nights and more.
- A deposit in the amount of 100% of the total cost is required to confirm any reservation for one or two nights.
- Be sure to confirm your plane or ferry reservations before sending your deposit.
- The deposit must be received by the establishment concerned within 14 business days following confirmation of the reservation.
General Conditions of Sale
- All prices given in Canadian dollars.
- The price displayed on screen on the day the reservation is made must be honoured.
Cancellation Policy
- In case of cancellation, you must advise the establishment as soon as possible.
- Please note: In the event of a cancellation, $20 will be retained from refundable deposits to cover administration costs.
- Your deposit is 100% refundable if you cancel 61 or more days prior to your scheduled arrival date.
- Your deposit is 50% refundable if you cancel between 30 and 60 days prior to your scheduled arrival date.
- Your deposit is not refundable if you cancel less than 30 days prior to your scheduled arrival date.
Hostels
Deposits Policy
- A deposit in the amount of 50% of the total cost is required to confirm any reservation for three nights and more.
- A deposit in the amount of 100% of the total cost is required to confirm any reservation for one or two nights.
- Be sure to confirm your plane or ferry reservations before sending your deposit.
- The deposit must be received by the establishment concerned within 14 business days following confirmation of the reservation.
General Conditions of Sale
- All prices given in Canadian dollars.
- The price displayed on screen on the day the reservation is made must be honored.
Cancellation Policy
- In case of cancellation, you must advise the establishment as soon as possible.
- Your deposit is 100% refundable if you cancel 61 or more days prior to your scheduled arrival date.
- Your deposit is 50% refundable if you cancel between 30 and 60 days prior to your scheduled arrival date.
- Your deposit is not refundable if you cancel less than 30 days prior to your scheduled arrival date.
- Please note: In the event of a cancellation, $20 will be retained from refundable deposits to cover administration costs.
Hotel Industry
Deposit and Cancellation Policy
| Reservation |
Deposit |
| 1 to 7 nights |
1 night |
| 8 to 14 nights |
2 nights |
| 15 nights and more |
3 nights |
- Only money-order and cheque deposits will be accepted for confirmed reservations.
- The deposit must be received by the selected establishment within 14 business days following confirmation of the reservation or the reservation will be cancelled.
- Once the selected establishment receives your deposit, you will receive a written confirmation with a copy of the cancellation policy.
- The full amount of your stay must be paid at your arrival, and please note: there is no refund for late arrivals or early departures.
- For any cancellation 30 days or more before your scheduled arrival date, 50% of your deposit is non-refundable.
- For any cancellation less than 30 days before your scheduled arrival date, the full amount of your deposit is non-refundable.
