Air Travel
The Air Transport Regulation requires that carriers provide assistance, on request, for travellers with disabilities. Air Canada Jazz, a subsidiary of Air Canada, provides daily service to the Îles de la Madeleine. Air Canada Jazz is legally obliged to offer you this service.
Air Canada Jazz
Web Site :
www.aircanada.com
Phone Number : 1 888 247-2262
ATS Number : 1 800 361-8071
Air Canada receives frequent requests from travellers with special needs, so it offers a certain number of services. By explaining your special needs when you make your reservations, you will make it easier for Air Canada to give you good service. The Customer Service personnel will be glad to describe the services offered and help you make any necessary arrangements.
Even though the company requires 48 hours' notice, they will still do everything they can to accommodate passengers who submit requests closer to departure time. Customers should plan to arrive early at the airport so that they have enough time to check their baggage, get their boarding passes and make their way to the appropriate departure gate.
For a complete list of services offered for disabled travellers, please click on this Web address :
http://www.aircanada.com/en/travelinfo/before/specialneeds.html
Quelques données pour planifier votre envolée |
| Flight time from Montréal to the Îles de la Madeleine |
4 hours (flight with stops) |
| Number of steps to climb to enter the airplane |
6 steps |
| Width of access door |
6 steps |
| Width of centre aisle |
24 inches |
| Width of seat |
17 inches |
| Width of toilet door |
16 inches |
| Space between two rows of seats |
10 inches |
| Height of seats |
28 inches |
| Can a guide-dog travel in the passenger cabin? |
Yes |
| Transfer chair on the Islands |
Yes |
Ferries
On June 14, 1999, the Canadian Transportation Agency introduced its Code of Practice for Ferry Accessibility for Persons with Disabilities. The purpose of the Code was to address consumer concerns regarding standards of accessibility on marine passenger vessels. The concept behind the code was to offer practical procedure-based solutions intended to make ferries more user-friendly for persons with disabilities.
In June 2004 the Code of Communication was launched in Ottawa. The purpose of this code is to improve the communication of transportation-related information for persons with disabilities on a systemic basis as they use the federal transportation system.
Groupe C.T.M.A. runs a ferry service between Prince Edward Island and the Îles de la Madeleine.
Groupe C.T.M.A. manages its ferry service in complete compliance with the Code of communication and the Canadian Transportation Agency's Code of practice regarding Ferry Accessibility for Persons with Disabilities.
Groupe C.T.M.A.'s commitment to excellence is clearly seen in the fact that the
N.M. Madeleine and its docks have been improved in order to offer greater accessibility and increased comfort for people with disabilities. The company provided its employees with training sessions to help them meet the special needs of some passengers.
Groupe C.T.M.A.
Web Site :
www.ctma.ca
Phone Number : (888) 986-3278
or (418) 986-3278
Fax : (418) 986-5101
E-Mail :
info@ctma.ca
The crew and the ferry terminal personnel are happy to assist disabled passengers in any way they can. Although all areas of the ship are not accessible, help is always available on request. Passengers with special needs should give the ticket agent details of those needs
when they are making their reservations. When you arrive at the ferry terminal,
identify yourself immediately to the personnel. To expedite priority boarding, please be on the dock 75 minutes before the scheduled departure time.
Groupe C.T.M.A supplies a number of special services for disabled travellers to ensure that they also have a safe, comfortable voyage.
Customers with a disability or health problems that prevent them from travelling alone and who must travel with a personal attendant should identify themselves and explain the situation
when they are making their reservations. Here are a few examples of individuals to whom the Groupe C.T.M.A. would grant free attendant's fares on the
N.M. Madeleine ferry.
- Passengers who require mobility aids to enable them to move from one place to another (such as wheelchairs or other such aids);
- Passengers who are visually impaired or blind;
- Passengers who are hearing impaired or deaf;
- Passengers with cognitive disabilities;
- Passengers with developmental disabilities;
- Passengers who are consumers of mental health services;
Handicapped individuals travelling with Groupe C.T.M.A and making a reservation for an ATTENDANT or requesting an ADAPTED CABIN must show documentary proof of their disability when they arrive at the ship's ticket office to pay for their trip.
In all cases, the interested party must show documentary proof of his (her) disability when paying for his (her) ticket. This proof could be, for instance:
If the client cannot present either of the abovementioned ID cards, he/she must provide a note or a medical certificate from a recognized organization for the handicapped such as the Multiple Sclerosis Society of Canada, Muscular Dystrophy Canada, Québec Cerebral Palsy Association, Québec Paraplegic Association, or the Québec Intercity Coach Accompaniment Card.
Customers please note that if the interested party cannot produce the abovementioned documentation at the ticket office, his/her reservation will be modified and charged at the regular rate.
For a complete description of services offered, please click on this Internet address :
www.ctma.ca.
Useful information for planning your trip |
| |
N.M. Madeleine |
| Sill height in public toilets |
5 to 71/2 " |
| Door width public toilets |
23 1/2" |
| Elevator door width |
25" |
| Number of adapted cabins |
1 |
| Door width on adapted cabins |
29" |
| Handicap toilet |
1 toilet, door width 34" |
If you have any questions or comments on the accessibility of Groupe C.T.M.A's adapted cabins, please do not hesitate to communicate with any member of the ship's crew or call the toll-free reservation number : 1 888 986-3278.
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